Accessibility Statement

Our commitment

We intend this website to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. Our service is delivered by phone, so the site's job is simple: explain water heater problems clearly and make it easy to call. That should be true whether you use a screen reader, navigate by keyboard, magnify the screen, or prefer less motion.

What we have done

• Semantic HTML. Pages use real headings in order, landmark regions for the header, navigation, main content and footer, and lists and tables where content is genuinely a list or a table.
• Keyboard navigation. Every link, button, menu and question panel can be reached and operated with a keyboard, a skip link jumps straight to the main content, and focus is always clearly visible.
• Contrast. Text and call buttons are checked against AA contrast ratios. Our terracotta call buttons carry white text at a shade chosen to pass, and decorative colors are never used for small text.
• Alternative text. Meaningful images carry descriptive alt text, and decorative graphics are hidden from assistive technology.
• Reduced motion. If your device asks for reduced motion, scroll effects, button animations and the call-button pulse are switched off.
• Touch targets. Buttons and links are sized for comfortable tapping, and the site works from small phones up to wide desktop screens.

Known limitations

Some photographs are still being sourced. Where an image is not yet in place, it is hidden from assistive technology so it doesn't interrupt reading. The site is updated regularly, and new pages are checked against the same standards before they go live.

How to report a problem

If something on this site is hard to use, please call us on (833) 336-1783 and tell us which page you were on and what happened. You don't need to use technical language. If you need information from a page in another format, ask, and we'll read it to you or explain it over the phone.