Your information
Privacy Policy
This policy explains what we collect when you visit this site or call us, why we collect it, who it goes to, and the choices you have. We have tried to write it plainly.
Privacy requests are handled by phone, the same number as everything else.
Last updated: November 12, 2026
Who we are
This website is operated by CA Water Heater Junction. We are a referral service that connects homeowners and property managers with independent local water heater professionals. In this policy, "we", "us" and "our" mean that business, and "you" means anyone who visits the site or calls our number.
What we collect
Call information. The phone number on this site is provided by a call routing service. When you call, that service records call details such as your phone number, the date, time and length of the call, and your general location as derived from your number. The same number is shown on every page, so it does not tell us which page you were reading. During the call, we may note what you tell us about your water heater, your address or area, and how best to reach you.
Call recordings. We record calls to pass your details to the right professional, to check call quality and to resolve any dispute about what was said. You are told at the start of the call that it is being recorded.
Server logs. Like most websites, our hosting provider automatically records technical information when pages are requested: IP address, browser type, device type, the pages requested, the referring page and the time of the request.
Analytics. This site does not use analytics tools, analytics cookies or tracking scripts.
We do not ask for payment details, and this site has no forms, accounts or email sign-ups.
Why we collect it
- To understand your water heater problem and connect you with a suitable local professional.
- To pass the details needed for that professional to contact you and do the job.
- To count and route calls and to settle billing with our partners.
- To keep the site secure, working and free of abuse.
- To meet legal obligations and resolve disputes.
Who we share it with
- The dispatched contractor. The independent professional we connect you with receives the details needed to help you, such as your name, number, address or area, and a description of the problem. Once they have them, their own privacy practices also apply.
- The call routing provider. Ringba routes calls and records call details on our behalf.
- Our hosting provider. Serves the site and processes technical request data, such as server logs, on our behalf.
- Where the law requires it. For example, in response to a valid legal request.
We do not sell your personal information. We share your call details only with the professional or company that handles your request.
Call and ask; we'll explain what we have and where it came from.
How long we keep it
We keep call records and notes for as long as needed to connect you with a professional, handle any follow-up, settle billing and meet legal obligations, and then delete or anonymize them.
Cookies
This site does not set cookies of its own and does not use advertising or analytics cookies. Our fonts are hosted on this site. Some photographs are loaded from Pexels, which receives standard request information such as your IP address when your browser fetches them. You can block or delete cookies in your browser settings; the site will still work.
Your choices
- You can browse the site without calling or giving us any personal information.
- You can ask us what information we hold about you, and ask us to correct or delete it.
- You can ask us not to share your details with a contractor, although we then can't connect you with one.
- You can block cookies and third-party requests, such as fonts and images, through your browser or extensions.
California residents
If you live in California, state privacy law gives you rights over your personal information. Depending on the circumstances, these may include the right to know what personal information we collect, use and disclose; the right to request deletion; the right to correct inaccurate information; the right to opt out of the sale or sharing of personal information; the right to limit use of sensitive personal information; and the right not to be discriminated against for exercising any of these rights.
To make a request, call us on (833) 336-1783 and say you have a privacy request. We will need to verify your identity, usually by confirming details of your call with us, before we act on it. You may use an authorized agent to make a request on your behalf. If you live in California you may ask what personal information we hold about you, ask us to correct or delete it, and ask us to stop sharing it. We will not treat you differently for making a request, and we will respond within 45 days.
Children
This site is intended for adults arranging water heater service. We do not knowingly collect information from children.
Security
We use reasonable technical and organizational measures to protect information, and we ask our providers to do the same. No system is perfectly secure, so we can't guarantee absolute security.
Changes to this policy
We may update this policy. The "last updated" date at the top tells you when it last changed. Significant changes will be reflected on this page before they take effect.
Contacting us about privacy
For any privacy question or request, call the number shown on this page.
Say you have a privacy request when the call is answered.
Back to your water heater?
If you came here while deciding whether to call, the short version is this: we use what you tell us to connect you with a local pro, and not to sell you things you didn't ask about.
A person answers, 24 hours a day.